Terms & Conditions

By using the website or requesting a service from CaleDonya, the customer confirms that they have reviewed the conditions relevant to the requested service and that information supplied by them is accurate to the best of their knowledge.

CaleDonya provides travel and tourism-related services in Scotland, which may include trip planning, booking arrangements, transport solutions, travel support and information.

Some services may be provided directly while, for others, CaleDonya may arrange or coordinate a booking with an independent supplier.

Information on the website is intended to describe services and destinations and help visitors make preliminary decisions. It does not necessarily constitute a binding offer or confirmation of availability.

Prices, schedules, availability and supplier conditions may change over time.

Sending an enquiry or requesting information does not by itself create a confirmed booking. A booking or agreement becomes confirmed once the necessary steps have been completed and final confirmation or relevant booking documentation has been provided.

Prices and amounts payable are communicated according to the information available at the time of quotation or confirmation.

Where an amount relates to an external supplier, it may also be subject to that supplier’s payment, deposit and service conditions.

Hotels, transport companies, tour and activity providers and other independent suppliers are responsible for performing the services they provide in accordance with the conditions and laws applicable to them.

Where CaleDonya acts as the organiser or direct provider of a particular service, nothing in these terms removes responsibilities imposed on it in that capacity by applicable law.

Customers are responsible for the accuracy of information they provide, including traveller names, dates and contact details.

Customers are also responsible for checking their personal travel requirements, including passports, visas, insurance, entry requirements and other relevant documentation.

Requests to amend or cancel confirmed services are subject to the applicable booking terms and the Cancellation & Refund Policy. Amendments may result in changes to price or supplier charges.

Travel services may be affected by circumstances outside reasonable control, including severe weather, road closures, transport disruption or decisions of public authorities. Such situations will be handled according to the nature of the service, applicable booking terms and statutory rights.

Nothing in these terms is intended to exclude or restrict liability or consumer rights where exclusion or restriction is not permitted by law.

If any provision conflicts with a mandatory statutory right, that statutory right will take precedence.

Website content, branding and visual material may not be used for unauthorised commercial purposes. The website may be used lawfully for personal information and enquiries relating to CaleDonya services.

These terms may be updated when services, procedures or legal requirements change. The version applicable to a particular relationship or booking will depend on the relevant circumstances and statutory rights.

Questions about these terms or the conditions applying to a particular service or booking may be directed to CaleDonya using the contact details published on the website.