Privacy Policy

Information may include names, contact details, travel and booking information, travel preferences, correspondence and other information voluntarily supplied when requesting a service.

Limited technical information necessary for operation and security of the website may also be processed when generated through use of the site.

Information may be obtained when a person contacts us directly, requests a service, supplies information needed for a booking or travel arrangement, or where relevant service information is received from a supplier involved in fulfilling the request.

Information may be used to answer enquiries, prepare services, organise travel, arrange bookings, communicate changes, provide support and meet relevant administrative or legal requirements.

Personal information should not be used for a new incompatible purpose without an appropriate basis.

The appropriate lawful basis depends on why information is being used and may include taking steps at a customer’s request before entering an agreement, performing a contract or booking, complying with a legal obligation, legitimate interests, or consent where consent is the appropriate basis.

Where necessary to provide a requested service, relevant information may be shared with hotels, transport companies, tour and activity providers, payment services or other organisations involved in fulfilling the customer’s request.

Where possible, information shared should be limited to what is necessary for the relevant purpose.

Some travel services may involve suppliers or systems outside the United Kingdom. Where this involves a transfer of personal information, applicable safeguards and transfer requirements will be considered according to the circumstances.

Personal information is retained for as long as reasonably necessary for the purpose for which it was collected, management of the service or booking, relevant accounting or legal requirements and the handling of related claims or enquiries. Retention periods may therefore vary by category of information.

Reasonable organisational and technical measures are used to protect personal information against unauthorised access, use, disclosure, alteration or loss, taking into account the nature of the information and the way it is processed.

Depending on the circumstances and applicable law, individuals may have rights relating to their personal information, including access, correction, erasure, restriction and objection to certain processing.

Other rights may include data portability and withdrawal of consent where processing relies on consent.

The website may use technologies necessary for its operation, and optional services such as usage measurement tools or third-party services may be added in the future. Where a technology requires notice or a visitor choice, it will be handled in accordance with applicable requirements.

The website may contain links to services operated by other organisations, such as maps, communication platforms or booking providers. Those organisations’ own privacy practices apply to information they process.

Questions about personal information or requests to exercise available rights may be sent to CaleDonya using the contact details published on the website.

Individuals who believe their information has not been handled properly may also have the right to complain to the relevant data protection authority, including the UK Information Commissioner’s Office where it has jurisdiction.

This policy may be updated when services, data practices or legal requirements change. An updated version will be published on the website when adopted.